Welcome to O Esthetics. By booking an appointment, purchasing a service or package, or otherwise engaging with our clinic (Airdrie or Carstairs locations), you agree to the following terms and conditions. Please read them carefully.
1. Consultations & Consent
All new clients and certain treatments require a consultation prior to booking, to confirm suitability and discuss expected results.
Written informed consent is required prior to any medical aesthetic treatment. This includes disclosure of known risks, contraindications, and expected downtime.
Clients are responsible for disclosing all relevant medical history, medications, allergies, and prior cosmetic treatments accurately and in full.
2. Bookings, Deposits & Cancellations
A deposit may be required to confirm certain appointments or packages. Deposit amounts will be communicated at time of booking.
We require a minimum of 24 hours' notice for cancellations or rescheduling. Cancellations made with less notice, or missed appointments (“no-shows”), may result in forfeiture of deposit or a cancellation fee.
Repeated late cancellations or no-shows may result in a required prepayment for future bookings.
Late arrivals may result in a shortened treatment time or the need to reschedule, at the discretion of the clinic.
3. Payments & Packages
Payment is due at the time of service unless a payment plan has been arranged in advance.
Package pricing (e.g., series of sessions) is offered at a discounted rate in exchange for commitment to the full series. Packages are non-transferable to other individuals unless otherwise approved by O Esthetics.
Unused sessions within a package are generally non-refundable but may be eligible for credit toward another service at the clinic's discretion.
Gift cards and prepaid packages are non-refundable and non-redeemable for cash, except where required by law.
4. Results & Expectations
Individual results vary based on skin type, medical history, lifestyle factors, and adherence to pre- and post-treatment care instructions.
O Esthetics makes no guarantee of specific results from any treatment. Recommended treatment plans (including number of sessions) are based on clinical experience but represent an estimate, not a guarantee of outcome.
Clients are responsible for following all pre-care and aftercare instructions provided by our team. Failure to do so may affect results and increase risk of complications.
5. Photography & Media
With client consent, before-and-after photos may be taken for treatment tracking and progress purposes.
Photos will not be used for marketing, social media, or promotional purposes without separate, explicit written consent from the client.
Clients may withdraw photo consent at any time by notifying the clinic in writing.
6. Health, Safety & Right to Refuse Service
O Esthetics reserves the right to refuse or discontinue treatment if a client is deemed medically unsuitable, presents contraindications, or if continuing treatment poses a health risk.
Clients must notify staff of any changes to their health, medications, or pregnancy status prior to any appointment.
Clients attending appointments while visibly unwell may be asked to reschedule.
7. Minors
Clients under the age of majority in Alberta require written parental or guardian consent, and in most cases, guardian presence, for treatment.
8. Privacy
Personal and health information is collected, used, and stored in accordance with applicable Alberta privacy legislation (including the Health Information Act and PIPA, where applicable).
Client information will not be shared with third parties without consent, except where required by law.
9. Limitation of Liability
While every precaution is taken to ensure safe and effective treatment, O Esthetics is not liable for outcomes resulting from a client's failure to disclose relevant medical information or to follow pre/post-care instructions.
To the extent permitted by law, O Esthetics' liability is limited to the cost of the service provided.
10. Changes to These Terms
O Esthetics reserves the right to update these Terms & Conditions at any time. Continued use of our services following any changes constitutes acceptance of the revised terms.
11. Contact Us
Questions about these Terms & Conditions can be directed to our team by phone, text, or in person at either of our clinic locations.
12. Referral Code
Program Guidelines & Terms
Eligibility:
Open to current O Esthetics guests in good standing.
Referral credits apply only to new clients who have never been treated at O Esthetics before or have not been in clinic for 2 years or more.
Reward Redemption:
Credits are applied to in-clinic services only and have no cash value.
Credits may be used toward any regular priced service over $300.
Credit cannot be used on injectable services.
Credits cannot be combined with other promotions, sales, or financing offers unless specified.
Referral Confirmation:
To ensure credit is applied, new guests must reach out to our clinic concierge Iva at 587-841-0098 with your name at the time of booking or during check-in.
Only one referring guest may be credited per new client.
Timing:
Your $100 credit will be added to your account once your referral completes their first paid treatment.
Program Limitations:
No limit on referrals — share as much glow as you like!
O Esthetics reserves the right to modify, suspend, or cancel the program at any time without notice.
Exclusions:
Does not apply to retail product purchases or gift cards.
Expiry:
Referral credits expire 6 months from the date issued.
